© 2019 Photoicon

 

What is your turnaround time?

For simple engravings it usually takes us up to around 2 working days to complete the job. More complex engravings such as large bespoke projects and portrait engravings can take around 7-10 days to complete. Turnaround times vary depending on what time of year it is and we are particularly busy during holiday periods which can make our waiting times marginally longer.

 

How much will my engraving cost?

Engraving is personalisation and because it's personal everyone wants something different and special. This means that engravings can vary in price depending on what item you need the engraving to go on and what you want to engrave onto it. We always recommend you email us or call us with as much information as possible so that we can give you an accurate quote.

 

I need a quote, what do you need to know to give an accurate quote?

Here are some things we need to know before we can give you an accurate quote:

  • What kind of item do you need to engrave?

  • What is it made from and is it solid, hollow and/or plated?

  • Do you want to engrave text or a design?

  • Can we see/can you describe how long the text is or what the design looks like?

  • When do you need it by?

 

What materials can you engrave on?

As we specialise in jewellery we only engrave metals - no wood or plastics (sorry!). We prefer to engrave silver, gold, palladium, platinum, titanium and tungsten but sometimes we can engrave other metals depending on the job. We cannot engrave soft metals such as pewter.

 

Do you offer discounts on bulk/multiple engravings?

Yes, depending on the item, so you need to check with us first. Bulk/multiple discounts only apply to items that will have the same engraving on them - if you require a different message/design on each item we cannot offer a discount for this.

 

Is there a minimum order for cutting?

We laser cut a lot of bespoke and one-off pieces but we are able to offer major discounts when 20 pieces of the same design are ordered for machine and laser cutting.

 

What is the thinnest/thickest metal you can cut?

We cut silver up to a 3mm thickness. We don't like to cut anything thinner than 0.5mm but depending on the design sometimes exceptions can be made - it's always best to ask us.

 

Can you post my item to me?

Yes, we regularly post items out to our customers. We only use insured special delivery to ensure peace of mind for you and us.

If you are posting items to us PLEASE DO NOT SEND US JEWELLERY IN BOXES, WE CANNOT GUARANTEE THE RETURN OF YOUR BOX

 

Where are you based?

We are based in 32 Hatton Garden, London. 

 

What are your opening times?

We are open Monday to Friday 9:30-17:30. We are closed on weekends and bank holidays.

 

 

If you have any other questions you would like to ask us please don't hesitate to contact us via the contact form or email us directly at photoiconinfo@aol.com

FAQs Frequently Asked Questions